Your CCMS, Expertly enabled.
Whether through our in-house specialists or trusted global partners, we ensure your implementation is smooth, your configuration is right, and your team is set up for long-term success.
Trusted by leading organizations where accuracy matters.
A strategic partner you can count on from setup to scale.
Author-it services are designed to guide you through every phase of your content journey - from initial discovery to long-term optimization. Delivered by our in-house experts or trusted regional partners, we help you migrate confidently, configure intelligently, train effectively, and evolve continuously.
Discover
Understand your needs. Define your goals.
We start by listening - mapping your content landscape, identifying risks and opportunities, and aligning Author-it to your business objectives. Whether you're preparing for AI-readiness or tackling legacy complexity, we help you build a clear path forward.
Design
Tailor your solution. Future-proof your foundation.
From publishing templates to structured authoring rules, we can design your Author-it environment to meet today’s needs and tomorrow’s demands. Our experts ensure your setup supports scale, compliance, and emerging use cases like AI-driven content delivery.
Implement
Migrate with confidence. Launch with clarity.
We can handle the heavy lifting -content migration, system configuration, and user onboarding. With proven methodologies and deep product knowledge, we ensure your go-live is smooth, stable, and aligned with your workflows.
Maintain
Stay optimized. Evolve with ease.
Your content needs will change, your team expertise will change - so we stay with you. From training, to performance tuning to template updates and new integrations, our support ensures your Author-it solution continues to deliver value, adapt to change, and scale with your business.
Partner network
Global expertise, right where you are.
Author-it’s certified partners extend our reach across regions and time zones—so you can work with experts who understand your market, your language, and your business context. Every engagement is backed by Author-it’s standards and oversight, ensuring consistent quality, seamless collaboration, and trusted support wherever you operate.
“A great implementation and support team, and highly functional solutions for today's documentation needs.”
Henning Staff
Case Studies
Precision that saves.
Speed that scales. ROI that grows.
Manufacturing
$3m saved from translations
Global manufacturer cut $3m in costs and boosted NPS with Author-it CCMS.
Software
90% content reuse rate
Global software leader saved $2M annually and achieved ISO compliance with Author-it CCMS.
Utilities
Reducing risk for Utilities
Reducing Risk in Utilities: Why Modern Documentation Matters.
Precise. accurate. compliant.
Make content your competitive advantage, not a risk.
Discover how Author-it helps your team reduce errors, accelerate workflows, and deliver accurate, compliant content at scale and with confidence.
Author-it Services FAQ
Author-it offers implementation services, information architecture consulting, content strategy guidance, migration support, and ongoing customer success. The services team works hands-on with each customer - from initial setup through to long-term optimisation.
Yes. Author-it provides ongoing customer success support after go-live, including regular check-ins, product guidance, and help optimising your content workflows as your needs evolve. The goal is long-term success, not just a software handover.
Author-it's services team works closely with customers on change management - helping teams transition from unstructured tools to a component-based approach. This includes phased rollouts (starting with one content type before expanding), hands-on training, and ongoing support to build confidence.
Yes. Beyond the technology, Author-it's services team advises on content strategy - helping you define reuse models, governance workflows, and publishing strategies that align with your business goals. This strategic guidance is especially valuable for organisations new to structured authoring.
Information architecture (IA) consulting helps you design the optimal structure for your content before you start using the platform. Author-it's specialists work with your team to define how content will be organised, categorised, and reused - ensuring the system scales properly from day one.
Author-it offers onboarding training tailored to your team's needs and skill levels. Training covers the authoring environment, content reuse workflows, Review & Approve processes, and publishing. The platform is designed to be intuitive - most authors are productive quickly without needing XML or DITA expertise.
Implementation timelines vary based on content volume and complexity, but most customers are operational within the first 90 days. Author-it's services team handles migration planning, information architecture design, and user onboarding to ensure a smooth transition.
Yes. Author-it's services team has migrated content from Microsoft Word, SharePoint, Confluence, FrameMaker, RoboHelp, and custom CMS platforms. The migration is scoped, planned, and supported - it's not a lift-and-shift left to the customer.
Author-it leads with expert information architecture and content strategy - not just software configuration. The services team embeds success into the implementation from the start, ensuring content is structured correctly, workflows are optimised, and teams are set up for long-term scalability.
That's useful context. Most failed CCMS implementations trace back to poor information architecture design, insufficient training, or a product that required DITA/XML expertise the team didn't have. Author-it addresses all three with expert IA consulting, hands-on onboarding, and structured authoring that doesn't require XML knowledge.