Support
Need help? We’ve got you covered. Check out our optionsbelow and let’s get you to the right place!
Our friendly support staff are here for you with authoring solutions, and our community of power users provide valuable information from their hands-on product experiences.
Community hub
If you’re an Author-it customer in need of technical support or just want to connect with other Author-it users for and tips, tricks and solutions recommendations, check out our Community.
Here you can open a support ticket, browse our database for answers to your burning questions, and share your experiences with your peers.
Knowledge center
Looking for documentation resources, user manuals, release notes and FAQs? Head on over to our Knowledge Center where you will find heaps of information about all things Author-it.
Run into a snag? Can’t find what you’re looking for?We’re here to help!
If you are a current customer and need technical assistance, please reach out to our friendly support team by opening a ticket in our Community. Simply click on the Submit Request button, let us know how we can help, and we’ll get right on it!
Run into a snag? Can’t find what you’re looking for?We’re here to help!
If you are a current customer and need technical assistance, please reach out to our friendly support team. Just click on the button below and let us know how we can help.
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Cloud Service Status Page
If you’re a Cloud customer and haven’t already done so, please sign up for our Cloud Service Status Page for downtime and maintenance-related alerts, so you’ll always be in the know!
