Get set up
Get the most out of Author-it with the
support of our in-house implementation and services team
Get set up
Get the most out of Author-it with the
support of our in-house implementation and services team
Author-it is a scalable, intuitive, end-to-end authoring, management and publishing solution that’s ready to go right out of the box. (In all honesty, there is no box. It’s Software as a Service. But you get that.) But even so, sometimes a little help goes a long way.
Implementation, onboarding and consulting services
We want you to get the most out of Author-it, which is why we have our own in-house implementation and services team. Our team are highly skilled in change management, and have years of experience that will help quickly increase your team productivity.
We work with you during the sales process to determine your needs and suggest the best course of action for your success. We don’t take a “one size fits all” approach, so our services are unique to each organization. Here are just some of the ways we can help.
Configure your library so you and your team can get started right away
Train all of your users
Set up publishing templates, and more
Import/migrate your existing content
Work with your IT team, support reps, developers and stakeholders
We are with you every step of the way
Set up your content strategy to maximize reuse from your previous content
Structure your content to increase future reuse
We love our customers, and it shows.
We work hard to make sure our customers are happy. Our post-implementation support is second to none because of the knowledge and dedication of our seasoned support team. In short, they’re pretty great. But don’t just take our word for it. Here’s what our customers have to say:
Laura .R, Schneider Electric
"Your support folks are amazing and really respectful and go out of their way to help you. They are also super clear."
David S., Bosch
"Fast response on any kind of questions, high interest in good business relationships, regular updates with features that add value to the daily work of authors."
JeanFrancois D.
"Great company - great software - great support - friendly people."
